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Supervise General Operations: Balance payroll and payments, ensure the weekly work schedule, cover shifts, hire and provide recurring training on room management and how to provide exceptional customer service, maintain the escape room equipment and accessories in optimal condition, and prepare quarterly performance reports.
Experience: Ensure that each Game Master/Animal Care Taker manages each group in a way that they enjoy an unforgettable experience, providing guidance and assistance, and ensuring compliance with safety protocols.
Environment and Inventory: Create and maintain a healthy inventory of equipment so that each room is always functional and to guarantee an immersive and fun environment during operational hours.
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