IT Help Desk Puerto Rico RST, Clasificados Empleos Puerto Rico

DescripciónDescription • Provide Tier 1 and Tier 2 technical support to end-users via phone, email, remote tools, and in-person visits • Diagnose and resolve issues with desktops, laptops, mobile devices, printers, network connectivity, and business applications • Manage and escalate support tickets using a ticketing system according to defined SLAs • Perform onboarding/offboarding tasks including account provisioning, workstation setup, and decommissioning • Administer and support Microsoft 365 environments (Exchange Online, Teams, SharePoint, OneDrive, Intune, etc.) • Maintain documentation of IT processes, solutions, asset inventories, and support activities • Follow and enforce IT security best practices, including compliance with internal policies and regulatory frameworks • Support installation and maintenance of hardware and software across client sites

Requisitos Requirements • 1–3 years of experience in IT support, helpdesk, or similar technical support roles • Proficiency in troubleshooting Windows and macOS environments • Experience with Microsoft 365 administration and related services • Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs) • Knowledge of IT security best practices (password policies, MFA, endpoint protection) • Familiarity with remote monitoring and management (RMM) tools • Excellent written and verbal communication skills in English and Spanish • Strong attention to detail, organizational skills, and a customer-centric attitude • Ability to work independently and as part of a team • Valid driver’s license and reliable transportation for client visits

Con Alguna Experiencia Requires Intermediate Experience

BeneficiosBenefits Package * 15 annual vacation days * 12 annual sick days * Annual Bonus * Competitive Compensation Package * Other

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